Specialist care for your Heat Pump System

We offer a range of expert services we offer to keep your heat pumps running smoothly.

We specialise in the Joule Samsung range of heat pumps but we are also accredited installers and service engineers for Warmflow, Mitsubishi-Ecodan, Hitachi and Panasonic.

Servicing and Maintenance

We specialise in the servicing and maintenance of Joule-Samsung Air Source Heat Pump Systems. We are also accredited service engineers for Warmflow, Mitsubishi-Ecodan and Hitachi Air Source Heat Pump Systems.

Installation Services

Our expert team installs Joule-Samsung heat pumps tailored to your home, optimizing energy efficiency and comfort.

We offer group discounts if two or more services are booked together. Contact us today for more information.

Quality You Can Trust

Key Benefits of Regular Maintenance

Enhanced Efficiency

Regular upkeep of your heat pump ensures that it operates at peak efficiency, helping you save on energy costs.

Cost Savings

Preventative maintenance can catch small issues before they become costly repairs, extending the life of your heat pump.

Reliable Comfort

Regular maintenance ensures your heat pump provides consistent climate control, keeping your home comfortable throughout the year.

Manufacturer's Warranty

Annual servicing of your heat pump maintains your manufacturer's warranty.

What our clients say.

"The technical expertise provided has been exceptional, particularly by Francis, whose extensive knowledge and consistent maintenance of my heat pump system over the past few years has been invaluable."
Leonardo
Homeowner
"Excellent work and very friendly and professional to explain how to maintain the efficiency of the system. No wonder why every neighbour is recommending them!"
Song S
Satisfied Customer
"Very happy with the service today on my Joule Heat Pump. Dylan arrived on time and did a great job. Noticed my settings were slightly off too. Will book again next year."
Jason
Homeowner

Common Questions

Learn more about heat pump maintenance and care.

A heat pump is a highly efficient, all-electric device that provides heating for buildings. Rather than burning fossil fuels to create warmth, it uses electricity to extract ambient heat from the outside air, ground, or water and transfers it indoors.

It’s recommended to service your heat pump at least once a year. Regular checks ensure it runs efficiently and helps prolong its lifespan. Staying on top of maintenance means fewer unexpected issues and reliable performance.

Signs of trouble can include unusual noises, inconsistent temperatures, or rising energy bills. If you notice any of these changes, it may be time to consult a professional. Early diagnosis can prevent bigger issues down the line.

You can do some basic maintenance, like cleaning the filters and checking for blockages. However, we recommend professional servicing for more complex issues. This ensures your heat pump works as intended and maintains efficiency.

We specialize in Joule-Samsung heat pumps, offering tailored service and maintenance. Our expert team ensures high-quality care and is dedicated to keeping your system running smoothly. Choosing us means choosing reliability and peace of mind.

During an annual air source heat pump service, our engineer will assess both the heat pump unit outdoors and the cylinder indoors. Our engineer will carry out a series of checks and tests as required by the manufacturers including but not limited to:

  • Filter Maintenance: Cleaning or replacing internal filters and checking system pressure
  • Outdoor Unit Cleaning: Scrubbing away dirt, leaves and debris to optimize airflow
  • Refrigerant Level Check: Verifying correct levels to prevent high energy bills and poor performance
  • Electrical Inspection: Testing connections, relays and capacitors to avoid sudden system failure
  • Component Lubrication: Oiling moving parts to eliminate friction and prevent wear and tear
  • Thermostat Calibration: Checking settings so the system never runs longer than necessary
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On completion of your heat pump service, we provide a comprehensive report with photos for your records to maintain your manufacturer’s warranty.